Operational Excellence

The Antifragile Employee- Building Competencies That Thrive on Chaos

The Antifragile Employee: Building Competencies That Thrive on Chaos

Leave a Comment / Competitive intelligence, Core Competency, Operational Excellence /

Most career advice tells you to build resilience. The idea is simple: when chaos strikes, you should be able to withstand it, bounce back, and return to your original state. But here’s the problem with that thinking. A rubber ball is resilient. It bounces back when you drop it. Yet nobody confuses a rubber ball […]

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Company Culture vs. Compliance: Why Rules Alone Can’t Stop Operational Failures

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Every organization that has ever suffered a major operational failure had a compliance manual. Most had entire departments dedicated to following rules. Yet the failures happened anyway. This tells us something important about the difference between doing things right on paper and doing things right in practice. This reveals why company culture, not documentation, ultimately

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