Most career advice tells you to build resilience. The idea is simple: when chaos strikes, you should be able to withstand it, bounce back, and return to your original state. But here’s the problem with that thinking. A rubber ball is resilient. It bounces back when you drop it. Yet nobody confuses a rubber ball […]
The Antifragile Employee: Building Competencies That Thrive on Chaos Read More »
Most companies obsess over making customers happy. They measure satisfaction scores, track Net Promoter ratings, and celebrate when people say nice things about their products. Meanwhile, the most profitable businesses in the world have quietly discovered something more valuable than satisfaction: they’ve learned to make themselves irreplaceable. The difference matters more than most strategists realize.
Why Habit is More Profitable Than Satisfaction: A Switching Cost Study Read More »
Most executives treat competitive intelligence like weather forecasting. They collect data, spot patterns, and make predictions about what their rivals might do next. Then they build plans around those predictions. The problem is that competitors are not storm systems. They adapt, they bluff, and they read the same forecasts you do. Wargaming flips this script.
Wargaming 101: A business Guide to Competitive Intelligence Read More »